General information
This Privacy Policy explains how MARKETING OPTIME, obrt za usluge, vl. Šime Živković (hereinafter: “we”, “us”) collects, uses, and protects your personal data when you visit our website https://nivo.hr. Your privacy is our priority, and we manage your data in accordance with the General Data Protection Regulation (GDPR).
Data controller
The controller of your personal data is:
- Name: MARKETING OPTIME, obrt za usluge, vl. Šime Živković
- Address: Put kule 27, Solin 21210
- Email: sime@nivo.hr
- OIB: 37441427171
What data we collect and why
We collect only the data necessary to fulfil the purpose of communication or to improve the user experience.
We collect data you voluntarily provide through online forms on nivo.hr or through direct communication (by phone, email, or during the use of our services). This includes basic identifying information such as name, email address, and phone number, as well as any other information needed to deliver the agreed work.
- Analytics and measurement (Google Analytics): We use analytics cookies to track how you use our site so we can optimise its speed, content, and user experience. All data is anonymised and used solely for statistical processing.
- Advertising (Google Ads & Meta Pixel): We use marketing cookies from these services to measure the effectiveness of our campaigns and to show relevant ads to users who have shown interest in our services. These tools allow us to measure whether an ad click led to a specific action (such as submitting an inquiry) without directly identifying an individual user.
Legal basis and purpose of processing
We process your data on the basis of:
- Consent: When you accept cookies or send us an inquiry.
- Legitimate interest: For analysing and improving our marketing activities.
- Contractual obligation: When processing is necessary to deliver a service or prepare a quote.
We process your data only to the extent necessary to achieve the following objectives:
- Service delivery and support: Processing is necessary for preparing quotes, delivering agreed marketing services, and maintaining regular communication with clients.
- Analytics and development: Producing statistics about user interest in our services and internal quality control so we can continually raise our level (“nivo”) of execution.
- Security and protection: Ensuring the stability and security of our systems, preventing misuse, and protecting the data of our clients and partners.
- Legal compliance: Meeting legal obligations, responding to official requests from competent authorities, and protecting Marketing Optime’s legal interests in case of disputes.
Sharing data with third parties
At Marketing Optime we treat your data with the utmost responsibility. We do not sell your data and do not pass it to third parties, except in the following justified cases:
- Analytics and advertising platforms: For the purpose of measuring and optimising campaigns, anonymised or pseudonymised data may be processed via Google Ireland Ltd. and Meta Platforms Ireland Ltd. (Facebook/Instagram). This data is processed in accordance with their privacy policies, which may include processing data outside the European Union.
- Technical service providers: Your data is held on the secure servers of our hosting partner and within the tools we use for internal business operations. All these partners are GDPR-compliant.
- Legal obligation: We will share data with competent institutions only when required by law or to prevent system misuse.
- Anonymised data: We may use and share aggregate, anonymous statistics from which your identity cannot be derived (e.g. “Our site has 500 visits per month”).
Cookies
We use cookies to ensure the site works correctly and to measure results accurately. You control which cookies you accept via our cookie banner. A detailed list and the purpose of each cookie can be found in our Cookie Policy.
How long we keep your data
We keep your data:
- as long as necessary to fulfil the purpose of processing,
- or in accordance with legal obligations.
Data collected via cookies is kept according to the settings of each individual tool.
Your rights
Under the GDPR you have the right to:
- request access to your data,
- correct inaccurate data,
- request deletion of your data,
- restrict processing,
- object to processing,
- withdraw consent at any time.
To exercise these rights, contact us at: info@nivo.hr.
Data security
We take data security seriously. We use modern protection systems, including SSL encryption (https), to ensure your communication with Marketing Optime remains private and protected from unauthorised access.
Changes to this privacy policy
We reserve the right to amend this Policy to align it with new technologies or legal changes.